Return Policy

The customer has fourteen (14) clear days in which to inform IIKS of their desire to withdraw their purchase. This period commences upon receipt of the order. In order to exercise their right of withdrawal, the customer must inform By Saad of their decision to withdraw by post. The customer may use the withdrawal form here.

The customer must then return the Product(s), at their own cost, in the original packaging, no later than fourteen (14) days after informing IIKS of their decision to withdraw, to the following address: IIKS, 39 Rue de la Grande Fusterie, 84000 Avignon, France.

Where the period of fourteen (14) days expires on a Saturday, Sunday or public holiday, it shall be extended to the following working day. Where the foregoing conditions are met, IIKS shall reimburse the customer for the sums paid in full, in a timely manner and no later than within fourteen (14) days after the date on which IKSS was informed of the customer’s decision to withdraw their purchase.

IIKS reserves the right to wait until it has recovered the Product(s) concerned before reimbursing the customer.

The sums reimbursed shall include the initial shipping costs but shall exclude the return shipping costs, which shall be borne by the customer.

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